Agents that do things, not only answer.

Build a workflow on a canvas, run it in test mode, then publish. Or hand the work to n8n.

Start free trial API and webhooks

A customer asks for a refund
The workflow starts from the chat, on any channel.
Look up the order
An n8n step fetches the order from your shop.
Is it over ₹5,000?
A condition splits small refunds from large ones.
A manager approves
Large refunds pause in the inbox until a person decides.
Refund started
The customer is told, and the chat is closed.

Workflow builder: a refund request is checked, then approved by a person or handled automatically

The real workflow builder. A refund request branches on a condition and can wait for a person to approve it.

Twelve building blocks, and no scripts.

Conditions and transforms are whitelisted operations, so a workflow can't run arbitrary code.

Start and end
Where a run begins and finishes.
Message
Send text, with {{variables}} filled in.
Condition
Branch on a value: yes or no.
Switch
Pick one of many branches.
Set variable
Remember something for later steps.
Transform
Change case, trim, join, count.
Loop
Repeat for each item in a list.
Delay
Wait, then carry on.
Approval
Pause until a person decides.
Tool
Call an n8n workflow or an API.
Agent
Hand a step to another agent.
Sub-workflow
Run another workflow as a step.

Let n8n do the heavy lifting.

Attach an n8n workflow to an agent as a tool. Calls are signed in both directions, and a workflow that doesn't verify the signature can't be attached.

Test before you publish.

Write test cases for agents and workflows. A workflow can be required to pass them before it goes live.

A person approves risky steps

An approval pauses the run. It appears in the inbox and carries on when someone approves or rejects it.

Versions and diff

Every publish is a version. Compare two, send one for review, or roll back.

Capped runs

Steps, tool calls, run time and cost are limited per run, so a runaway loop stops itself.