Answer customers from your own documents

Vicero replies on your website, WhatsApp and Instagram, shows which passage each answer came from, and hands over to a person when it isn't sure.

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The Vicero dashboard: 3.8K conversations in 30 days, 89% resolved without a person, with daily activity and a channel breakdown

The Vicero dashboard for a furniture shop: 3.8K conversations in 30 days, 89% resolved without a person, with daily activity

Answers from your documents

Upload files and web pages. Every reply is written from them and names its source.

How knowledge works

People stay in control

When the agent isn't sure, a person takes over with the whole conversation in front of them.

See the inbox

Automations that wait for approval

Build workflows with conditions and calls to your tools. Risky steps pause for a person.

How automations work

Every answer shows where it came from

Ask a question and the passage it was answered from lights up in your own document. Customers can check it. So can you.

Your documents

3 files

shipping-policy.md

We ship across India. Metro cities, including Chennai, receive orders in 2–3 business days. Orders above ₹999 ship free. Below that, a flat ₹60 fee applies.

returns-and-refunds.md

Items can be returned within 14 days of delivery if they are unused and in the original packaging. Refunds go to the original payment method within 3–5 business days.

showroom-and-hours.md

Our showroom is at 12 Cathedral Road, Chennai. It is open Monday to Saturday, 10am to 7pm. Furniture is available in oak, walnut and ash.

Chat on WhatsApp

Aarav Mehta

Do you ship to Chennai?

Yes. Orders to Chennai arrive in 2–3 business days, and shipping is free above ₹999.

Sourceshipping-policy.md

Ask it:

A scripted example of how answers and sources appear.

Your whole support desk in one place

Read every conversation, step in when it matters, and see what your agents are doing.

Inbox: a customer asks about delivery, the agent answers, and a person from the team takes over

Screenshots of the running product, with demo data for a fictional shop.

One agent on every channel

Set up the persona and documents once. Every channel gives the same answers.

One agent

Instagram

Messenger

Slack

Discord

Pro and Business

Signed inbound webhooks, and the 24-hour service window is tracked so you don't message outside it by accident.

Let it do things, not only answer

Build a workflow with conditions, approvals and calls to your other tools. Anything risky waits for a person.

A customer asks for a refund
The workflow starts from the chat, on any channel.
Look up the order
An n8n step fetches the order from your shop.
Is it over ₹5,000?
A condition splits small refunds from large ones.
A manager approves
Large refunds pause in the inbox until a person decides.
Refund started
The customer is told, and the chat is closed.

Workflow builder: a refund request is checked, then approved by a person or handled automatically

How automations work

Build on it

A REST API, signed webhooks and a widget you embed with one tag.

Explore the API

Search a knowledge base

curl -X POST https://YOUR_API_HOST/v1/knowledge/{kb_id}/search \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{ "query": "Do you ship to Chennai?", "top_k": 3 }'